ALERT LEVEL 2 PROTOCOLS WILL REMAIN IN PLACE FOR THE REMAINING AREAS WITHIN THE ULTRAFAST FIBRE NETWORK. 

SAFETY PRECAUTIONS IN PLACE

At Alert Level 2 we continue to operate our business with robust change restrictions and enhanced health and safety protocols in place. All activities are performed safely in accordance with Ministry of Health guidelines and we would like to assure everyone that our priority focus will continues to be the health and wellbeing of our staff, contractors and you our customers.  

Our network remains ready to cope with practically any new level of data demand and our New Zealand based Service Desk remains fully operational..  

KEEPING OUR CUSTOMERS AND TECHNICIANS SAFE

We would like to reassure our customers that we and our field staff including our contracted fibre technicians Ventia and Civtec will continue to operate safely and have adequate protocols in place to manage the risk to our community and their teams during this challenging time. We will continue to meet at least the minimum standard recommended by the Ministry of Health. The safety measures we have in place include physical distancing sanitisation and contact tracing of all field activities. 

We are adhering to contact tracing protocols and are conducting pre-screening calls prior to our technicians arriving at any property. These calls will verify exposure to COVID-19 locations of interest, cases or symptoms and identify the presence of vulnerable people with higher-risk of severe illness (such as older people or those with underlying medical conditions). We will look to postpone appointments where appropriate. 

Please note that where we need to enter your home, social distancing protocols will apply and customers are asked to be wearing a face covering.  

HEALTH AND SAFETY ESCALATION POINT

We have established a dedicated Health and Safety Escalation point should any of our customers become aware of a person diagnosed with COVID-19 that our team has recently come in to contact with. 

Please contact our Health, Safety and Wellness Manager, Doug Watson on 021-865354 or [email protected].

GETTING CONNECTED

Anyone who has a fibre box in their home and wants to reactivate – call your broadband provider immediately and we can typically get you reconnected same day! 

At Alert Level 2 anyone who can be connected, will be connected! We appreciate that you may not have fibre at your place and our previous lockdowns highlighted now more than ever the need to have the best broadband available at this time. To check fibre is available at your property visit our easy to use address checker.

OUR NETWORK & CONTINUED COMMITMENT TO OUR CUSTOMERS

Our network continues to maintain resilient during the changing alert levels and we are continuing to monitor the network closely. The products and services we provide are increasingly critical to New Zealand’s ability to support business function, communications and of course the needs of people who are in isolation. We are here to support working and learning from home alongside helping the family come through this by keeping communications and entertainment flowing! We have significant capacity to cope with a spike in demand in our region and additionally have the capacity to connect many more that can access our network. 

FAQs

During Alert Level 2 anyone who can be connected, will be connected! We appreciate that you may not have fibre at your place and our previous lockdowns highlighted now more than ever the need to have the best broadband available at this time. To check fibre is available at your property visit our easy to use address checker.

Anyone who has a fibre box in their home and wants to reactivate – call your broadband provider immediately and we can typically get you reconnected same day!

During Alert Level 3 and while all usual activity can proceed, we will continue to prioritise orders relating to medical or emergency requirements, faults and connecting essential services and workers.
 
Activities will be prioritised as follows:
 
  1. Fibre orders that are identified as a medical or emergency requirement (please ensure these details are clearly communicated to your internet service provider). 
  2. Properties that need internet for the delivery of essential services (providers of essential services along with staff members of essential service businesses).
  3. Properties with home education requirements (as officially notified to Ultrafast Fibre by the Ministry of Education).
  4. Properties where no broadband service is currently available.
  5. Any other customer requesting a connection.

Anyone who has a fibre box in their home and wants to reactivate – call your broadband provider immediately and we can typically get you reconnected same day!

We appreciate that you may not have fibre at your place and our previous lockdowns highlighted now more than ever the need to have the best broadband available at this time. We will only be carrying out works as above but we are here to get you connected at your place as soon as we can after that! To check fibre is available at your property visit our easy to use address checker.

During Alert Level 4 we are completing connections related to a very limited amount of requirements including the following;
  1. Fibre orders that are identified as a medical or emergency requirement (please ensure these details are clearly communicated to your internet service provider) 
  2. Properties that need internet for the delivery of essential services 
  3. Properties with home education requirements (as officially notified to Ultrafast Fibre by the Ministry of Education)
  4. Properties where no broadband service is currently available.

We appreciate the importance of having the best broadband connection at this time, please bear with us whilst we do our best and get you connected as soon as possible.

Anyone who has a fibre box in their home and wants to reactivate – call your broadband provider immediately and we can get you reconnected same day!

If you think you have a fibre box already installed check your address here . If you do have fibre equipment installed it will display.

 

Anyone who has a fibre box in their home and wants to reactivate – call your broadband provider immediately and once we receive the order from your broadband supplier and provided all is in place you shouldn’t require a tech to visit and we can have you reactivated the same day!

Our network is ready to cope with practically any new level of data demand and as expected, Ultrafast’s network witnessed increasing data usage over the recent periods of lockdown, both at both peak times and throughout the day as customers increasingly logged on from home. We are ready to handle new demand and have loads of additional capacity in our network as of today.

 

Here is what to look for when choosing a broadband connection:

 

  • RELIABILITY - A network that is reliable and consistent, 99.9%+ of the time, is not impacted by weather and has loads of capacity. Inconsistent internet is not something we can deal with in this current climate!
  • SPEED –Choose a speed plan that best suits how you use the internet, ensure you take into consideration the number of people in the household that will be using the broadband at the same time. Ultra-fast speeds allow for quicker downloads and uploads for a seamless, no buffering streaming experience.
  • CAPACITY – Most fibre plans are now unlimited…so you’re all set to go with no nasty surprises!
  • PERFORMANCE – Fibre broadband is unquestionably the best performing access technology for big gaming and streaming. Now you can stream multiple devices and still enjoy a fast connection. Multiple people working and learning from home – no problem!
  • FUTURE PROOF – Upgrading to Ultrafast Fibre is free* and means that not only is your place all set now, it will also move with the times and grow with your needs! Let fibre broadband support your smart home which could be equipped with lighting, heating or electronic devices controlled remotely by smartphones or computers.

*Terms and conditions apply.

 

Plus you don’t have to spend more. Get a premium broadband experience for around the same price as copper broadband.

If you want a speed upgrade, we can do this easily and a site visit is not required to complete this task. This will ensure you are in the best position to work, learn or be entertained online. We recommend you contact your broadband retailer ASAP and we can get this completed for you; turnaround time on this speed upgrade activity is generally same day once we receive the request from your retailer.

Most broadband internet providers have a solution that will allow your existing telephone to work – we recognise that now is the time to stay connected. consequatur.

First step is to log the fault with your broadband provider where they will carry out initial diagnostics, once this is completed and if it can’t be resolved this will be passed over to UFF. Our fault restoration teams will be prioritising our fault tickets to ensure that the essential services are able to keep running as a priority. We will be in contact if we need to come to your property to carry out repairs and coordinate this directly.

If you have any questions regarding inflight orders or want to make changes to your current connection then please start with your broadband provider. For any queries relating to new installations where you have been contacted by our installation or faults teams our New Zealand based Service Desk remains fully operational and are happy to assist you with your queries. To contact one of our team, phone 0800 FIBRE LTD (0800 342 735).