EVERYTHING YOU NEED TO KNOW ABOUT AN ETP
External Termination Point (ETP) Basics
What is a External Termination Point (ETP) and what does it do?
ETP stands for External Termination Point. The ETP is an entry point for a technician to gain external access to the fibre network at a house or business. At the ETP a technician can hook up a broadband service, test for connectivity or faults, and conduct general operations and maintenance upkeep. Every premise that wants fibre broadband NEEDs to have an ETP installed.
What does a External Termination Point (ETP) look like?
The ETP is a small white box, approximately 17cm high by 14cm wide in size that is installed approximately 300mm-400mm off the ground. The ETP and the tubing that conceals cables running from it, are fixed to the outside wall of a premise using screws and sealant.
How much does a External Termination Point (ETP) and its Install cost?
It is FREE! Registering for an ETP and having it installed at your house or business will not cost you a cent. It is also free to register your interest for an ETP install at fibreiscoming.co.nz.
External Termination Point (ETP) Location
Where will the External Termination Point (ETP) go?
An ETP is fixed to the outside of a dwelling approximately 300mm- 400mm off the ground. It is typically located either:
- At the closest location to the fibre access point on the boundary of the property, or
- Next to the premises existing telecommunications box.
Why put it next to my telecommunications boxes and where are these?
Telecommunications boxes can be located anywhere on the outside of a dwelling typically where existing underground services enter the building. Often an ETP will be installed next to the telecommunications box so we can utilise the existing underground duct, rather than disturbing a property by drilling a new a path. Also, where a telecommunications box has been installed generally indicates that, that part of the dwelling is an appropriate place for internal cabling to stem from.
Are there options if the External Termination Point (ETP) is not installed in a suitable location?
Our installers are trained professionals and will make an assessment of your property before installing the ETP in the most appropriate location. The ETP location is primarily determined by its practical access to the communal fibre network, as well as the suitability for internal cabling.
If you would like to know more about how an ETP location is chosen, call us on 0800 GO FIBRE.
Why place the External Termination Point (ETP) next to the nearest location to boundary and where would this be?
The nearest location to the fibre access point will differ from property to property as no premise is alike in its design. When choosing an ETP location, a technician will consider what part of the dwelling will be suitable for internal cabling, as well as drilling for an underground duct. We typically choose the nearest location, as it is the shortest duct route which has practical benefits and generally means there is less disturbance to the property.
External Termination Point (ETP) Installation
Do I need to do anything for the install?
- Yes, once you have registered and consented to an ETP install we will advise you when our technical crew is going to be working in your area. When you have received this letter you will be required to do two things:
- Secure any pets (e.g. dogs). This is a safety precaution for our crews.
- Make sure the property is accessible. E.g. unlocked gates.
- You do not need to be home for the ETP install. Part of consenting to an ETP installation via our online registration form, is to make this process as easy as possible for you to get fibre broadband installed at your house or business. A card will be left at the end of installation letting you know the job has been completed, and what the next steps in the process are.
- If you do not understand these requirements, please call us on 0800 GO FIBRE to get more information.
When will you get to my house, and how long with the install take?
- Every install is different, but a typical underground installation from the boundary to the ETP takes approximately 2-4 hours.
- Once we have received your consent and have confirmed that your premise is in our coverage area you will receive a letter in the mail notifying you when our technical team will be working in your area. Before the technical crews begin work on your premise they will make their presence known by knocking on your front door in case you are home. Please note that we are working to connect your entire town, so we may not get to your premise as soon as you have registered. If you are concerned that we haven’t been to visit yet, please call us on 0800 GO FIBRE.
Is there likely to be an impact to my property during install?
In some cases, access through a garden, lawn or driveway will be required, however our installers will do their best to cause minimal disruption to your property.
After our installer has completed the work, they will use their best efforts to reinstate the areas of your property where work has been carried out, to the condition it was in when they arrived. If the installer anticipates a high level of disturbance to your property, they will not proceed until we have consulted you as the property owner/inhabitant. Please note that a card will be left at the completion of the work, advising you on what to do and who to contact if you are unhappy with any aspect of your install.
Who will be doing the install?
Ultrafast Fibre has partnered with Broadspectrum to build the fibre broadband network in your town. Look out for a Broadspectrum or Ultrafast Fibre team in your neighbourhood soon.
What would stop an installation from being completed at my premise?
- There are three main reasons why our technical crew would not complete an installation:
- A physical barrier prevented them from accessing the property (e.g. locked gates)
- Unsecured pets/animals prevented them from safely accessing the property
- The technical crew determined that your premise was a non-standard installation and would require consultation with the premise owner before proceeding.
- Our technicians will leave a card at your premise detailing the reasons for not continuing with an install, and what steps need to be taken to get your fibre broadband installation back on track.
After An External Termination Point (ETP) Installation
How long before I get a fibre connection?
- This will vary depending on what area of your town you live in, and how long the whole town build takes. Ultrafast fibre will keep you up to date along the way, with helpful information and queues for the next steps in your fibre broadband installation. The process for getting fibre connected is:
- This will vary depending on what area of your town you live in, and how long the whole town build takes. Ultrafast fibre will keep you up to date along the way, with helpful information and queues for the next steps in your fibre broadband installation. The process for getting fibre connected is:i. Have an ETP installed at your house or business.
- Sign up to a fibre broadband package with your preferred broadband provider. A list of service providers is available at www.ultrafastfibre.co.nz/get-ultrafast
- We will meet with you at your premise to install the internal equipment (ONT)
- Enjoy all the benefits of fibre broadband!