CONSENT PROCESS FOR MDU AND ROW UNITS

For ROWs and MDUs we require consent in order to install ultrafast fibre. Below are details of the two processes. Whilst they may at first appear to be very similar, there are important differences. Please carefully read the section that applies to your installation in order to streamline your installation process.

When you order fibre broadband from a Retail Service Provider, they become your first point of contact, and responsible for assisting you with any issues you might have with your fibre broadband service or the equipment. They’ll contact us on your behalf if necessary.

UFF’s responsibility to you is in relation to the equipment and fibre cables we install inside and outside your property boundary.

It’s your responsibility to confirm with your Retail Service Provider if there are of any other telecommunications related services connected to your property (e.g. monitored alarms, medic alarms, SKY TV, EFTPOS). This is to make sure those services will continue to work after your new fibre broadband service is connected. UFF’s cables will remain in place and available to use, unless you or your telecommunications provider ask us to remove it (which will be at your cost).

Our goal is to make things as easy as possible for you!

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