Fibre installation process
Find out how we install fibre at your home or business.
Getting fibre installed
You’ve made your decision to get fibre and you’ve placed an order with your internet service provider. Now it’s time to get installed. It’s as easy as A, B, C!
A
Agree
We meet to plan the installation and any consents required
Every property is unique. So we’ll meet to plan the installation and any consents required. Together we’ll agree on the right plan for you.
B
Build
We carry out external work to bring fibre from the street to your property
We’ll build the fibre from the street to a small box on the outside of your house called the External Termination Point (ETP). You don’t need to be home for this, but we’ll need to be able to reach you by phone. If you need to contact us while work is being done, please call 0800 833 622 and select option 2 from the menu.
C
Connect
We install and activate the fibre equipment inside your property
We’ll connect the fibre to a small box inside your house called the Optical Network Terminal (ONT). You’ll need to be home for this so we can get inside. Then you’re ready to go! Once your internet service provider activates the service you will be connected.
Already have a connection and just want to reactivate it?
We get you up and running fast.
Reactivate my connectionUnderstanding the installation process
Pick the install process that best describes your situation.
Fibre installation
Learn what’s involved when our team installs fibre.
Connection process –
single-dwelling units
Learn how we connect fibre in single-dwelling units i.e. standalone houses.
Connection process –
multi-dwelling units
Learn how we connect fibre in multi-dwelling units, apartments, flats and shared driveways.
