How do I get connected to fibre at my home or business?
Can I move my ONT to a different location?
The previous people have taken the power cable for the ONT. How do I get one?
What happens when fibre is installed?
How long will it take for my fibre to be installed?
What impact will an installation have on my property?
What is an ONT and where should I install it?
I am a landlord and wish to ensure my property is fibre ready for the future tenants. Can you install fibre?
Can the fibre network be extended to an address which is outside your serviceable area?
Cost
What will it cost me to connect to fibre?
Consents
Do I need consent from my neighbours or landlord to install fibre?
Landline phone
Can I keep my landline and existing phone number?
TV and alarms
Does fibre affect medical or home alarms?
Will my existing TV service still work with a fibre broadband service?
Troubleshooting
My fibre equipment is damaged/missing, what do I do?
How do I report damage to fibre cables or roadside Tuatahi First Fibre cabinets?
Why is my fibre so slow? I was told it would be fast!
The ONT in my house doesn’t seem to be working.
How do I get the best out of my fibre connection?
How do I log a fault if I’m experiencing issues with my connection?
Property development
I want to complete works/dig a hole at my property. How deep underground is the fibre cable buried?
I am subdividing or adding an additional unit to my property. How can I get fibre added?
I want to undertake some development work at a property. What should I do to avoid damage of the equipment or fibre?
Can I get fibre preinstalled in my new property or building project?
Moving house
I work for a house moving company and want to check our route with Tuatahi First Fibre to make sure we don’t damage any fibre. How do I do this?
I am a transport operator and I do not want to damage fibre carried on power poles. How do I get approval to carry a high load?
Unison Fibre
Has Tuatahi First Fibre acquired the Unison Fibre network?
Glossary of terms
Don’t know what something means? In our industry, we tend to use a lot of acronyms, abbreviations and jargon. Find all the definitions you’ll need here.
