The previous people have taken the power cable for the ONT. How do I get one?
How do I get connected to fibre at my home or business?
Can the fibre network be extended to an address which is outside your serviceable area?
What impact will an installation have on my property?
What happens when fibre is installed?
What should I do if I already have an ONT?
I am a landlord and wish to ensure my property is fibre ready for the future tenants. Can you install fibre?
How long will it take for my fibre to be installed?
What is an ONT and where should I install it?
Can I move my ONT to a different location?
Cost
What will it cost me to connect to fibre?
Consents
Do I need consent from my neighbours or landlord to install fibre?
Landline phone
Can I keep my landline and existing phone number?
TV and alarms
Does fibre affect medical or home alarms?
Will my existing TV service still work with a fibre broadband service?
Troubleshooting
How do I report damage to fibre cables or roadside Tuatahi First Fibre cabinets?
The ONT in my house doesn’t seem to be working.
My fibre equipment is damaged/missing, what do I do?
Why is my fibre so slow? I was told it would be fast!
How do I get the best out of my fibre connection?
How do I log a fault if I’m experiencing issues with my connection?
Property development
I am subdividing or adding an additional unit to my property. How can I get fibre added?
I want to complete works/dig a hole at my property. How deep underground is the fibre cable buried?
Can I get fibre preinstalled in my new property or building project?
I want to undertake some development work at a property. What should I do to avoid damage of the equipment or fibre?
Moving house
I am a transport operator and I do not want to damage fibre carried on power poles. How do I get approval to carry a high load?
I work for a house moving company and want to check our route with Tuatahi First Fibre to make sure we don’t damage any fibre. How do I do this?
Unison Fibre
Has Tuatahi First Fibre acquired the Unison Fibre network?
Glossary of terms
Don’t know what something means? In our industry, we tend to use a lot of acronyms, abbreviations and jargon. Find all the definitions you’ll need here.
