Terms & Conditions Hub

Welcome to the Tuatahi First Fibre Terms and Conditions Hub.
On this page you will find links to our key published terms and conditions.

For Everyone

Privacy Notice

Our privacy notice sets out how we collect, use, store and protect your personal information.

Website Terms of Use

Our website terms of use set out the terms & conditions relating to your use of this website and our chatbot “Giggsy”.

Systems and Data Access Terms of Use

These terms of use set out the conditions of access to our systems and to our data.

Note for our Retail Service Providers: Where you are party to the Wholesale Services Agreement, the System and Data Access Terms of Use and API Terms of Use are issued under and governed by the Wholesale Services Agreement

Invoice Terms & Conditions

These terms govern the payment conditions relating to an invoice we have issued for:

– Services we have supplied
– Damage costs for repairs.

Purchase Order Terms & Conditions (Goods & Services)

These terms govern the supply of goods and services where we issue a purchase order and do not have a separate contract in place with a supplier.

Survey Prize Draw Terms

These Survey Prize Draw Terms explain how we will manage our Survey Prize Draw included as part of the Survey Promotion and how we will protect your personal information collected during the Survey Promotion.

Standard Competition and Free Giveaway Terms

These Competition and Free Giveaway Terms explain how we will manage any Prize Draw and Free Giveaway included as part of an Eligible Promotion and how we will protect your personal information collected during an Eligible Promotion.

Gift Promotion Terms

These Gift Promotion Terms explain how we will manage any Gift awarded as part an Eligible Promotion and how we will protect your personal information collected during an Eligible Promotion.

API and Data Terms

Our API terms of use set out the access conditions for a developer to gain credential to our APIs. 

Note for our Retail Service Providers: Where you are party to the Wholesale Services Agreement, the System and Data Access Terms of Use and API Terms of Use are issued under and governed by the Wholesale Services Agreement.

For Our Customers and End Users

End User Terms

These terms apply to the customer who connects to our services via their retail service provider and sets out the terms of use of our network assets and equipment. 

Wholesale Services Agreement

These general terms cover the agreement between Ultrafast Fibre Limited and our retail service providers for the provision of service across our fibre broadband network.