Chief Customer Officer

Richard oversees Ultrafast Fibre’s key fulfilment operations, primarily the customer service delivery experience, provisioning, product development, industry and stakeholder relationships, and customer relationship, sales and marketing strategy.

Prior to being appointed COO, Richard was Ultrafast Fibre’s Chief Marketing Officer, where he led projects to enhance the customer experience, drive year-on-year connections and revenue growth, and strengthen the company’s external profile and reputation.

A senior manager with over 20 years experience and insights across leading Australasian and European telecommunications and infrastructure with Vector, National Grid and Crown Castle, Richard has previously managed major commercial build programmes, established and run PMOs and driven significant acquisition, governance, sales and marketing outcomes.