Tuatahi First Fibre (previously Ultrafast Fibre Limited) is the leading pioneer of New Zealand’s ultrafast broadband revolution.  A local fibre company established in 2010 that delivers world-class ultra-fast broadband fibre to communities across the Waikato, Bay of Plenty, Taranaki and Whanganui. 

We provide wholesale fibre to a range of internet service providers and they deliver ultra-fast internet to households, schools, businesses and healthcare facilities. Our fibre network provides New Zealanders with the fastest, most reliable broadband connection available … and that’s something we are proud and passionate about!  

But we’re about so much more than deploying fibre. We provide access to a world of information through access to the world’s best broadband. We’re building better, brighter more connected communities – driving increased productivity, learning, growth and prosperity. 

Our vision is to enable more New Zealanders to tap into all the benefits that fibre brings. We believe that high-speed internet has enhanced and in many ways revolutionised the way Kiwis communicate, work, play, learn and are entertained online.

Tuatahi First Fibre is passionate about working together as one team to get things done. We value our people’s health, safety and wellbeing and we have respect for each member of our team and the contribution they make to our business achieving its goals.

Innovation is key to how we operate. The status quo is never good enough – we take a bold approach to New Zealand’s digital future with our ultra fast broadband network.

We are a Wholesale Scheme Member under the TCF Customer Complaints Code and that role brings us under the scope of the Telecommunication Disputes Resolution Service (TDRS).

The TDRS is a free service for end-users to help them resolve disputes about telecommunication services, including unresolved disputes relating to network faults or installation works.

If a problem arises, you should first contact your retail service provider (RSP) who you receive your telecommunications services from to discuss your complaint and try to resolve it with them. Your RSP will contact us if they need any information we hold.

If unfortunately you are unable to resolve the problem with your RSP, you may contact TDR on freephone 0508 98 98 98, or visit their website www.tdr.org.nz

ultra fast broadband telecommunication dispute resolution