KEEPING SAFE WITHIN THE COVID-19 PROTECTION FRAMEWORK.

SAFETY PRECAUTIONS IN PLACE

Under the COVID-19 Protection Framework (traffic lights) we continue to operate our business with robust change restrictions and enhanced health and safety protocols in place. All activities are performed safely in accordance with Ministry of Health guidelines and we would like to assure everyone that our priority focus will continue to be the health and wellbeing of our staff, contractors and you our customers.  

Our network remains ready to cope with practically any new level of data demand and our New Zealand based Service Desk remains fully operational.

Under the COVID-19 Protection Framework, Tuatahi First Fibre will continue to operate business as usual but with additional customer health and safety protocols specific to either Red, Orange, or Green. This means we can continue to connect all members of our community, no matter the traffic light colour

KEEPING OUR CUSTOMERS AND TECHNICIANS SAFE

We would like to reassure our customers that we and our field suppliers will continue to operate safely and have adequate protocols in place to manage the risk to our community and their teams during this challenging time. We will continue to meet at least the minimum standard recommended by the Ministry of Health. The safety measures we have in place include physical distancing, sanitisation and contact tracing of all field activities. 

We are adhering to contact tracing protocols and are conducting pre-screening calls prior to our technicians arriving at any property. These calls will verify exposure to COVID-19 locations of interest, cases or symptoms and identify the presence of vulnerable people with higher-risk of severe illness (such as older people or those with underlying medical conditions). We will look to postpone appointments where appropriate. 

Please note that where we need to enter your home, social distancing protocols will apply and customers are asked to be wearing a face covering.  

HEALTH AND SAFETY ESCALATION POINT

We have established a dedicated Health and Safety Escalation point should any of our customers become aware of a person diagnosed with COVID-19 that our team has recently come in to contact with. 

Please contact our Health, Safety and Wellness Manager, Doug Watson on 021-865354 or [email protected].

GETTING CONNECTED

Anyone who has a fibre box in their home and wants to reactivate – call your broadband provider immediately and we can typically get you reconnected same day! 

Under the COVID-19 Protection Framework anyone who can be connected, will be connected! We appreciate that you may not have fibre at your place and the COVID-19 lockdowns have highlighted now more than ever the need to have the best broadband available at this time. To check fibre is available at your property visit our easy to use address checker.

OUR NETWORK AND CONTINUED COMMITMENT TO OUR CUSTOMERS

Our network continues to maintain resilient and we are continuing to monitor the network closely. The products and services we provide are increasingly critical to New Zealand’s ability to support business function, communications and of course the needs of people who are in isolation. We are here to support working and learning from home alongside helping the family come through this by keeping communications and entertainment flowing! We have significant capacity to cope with a spike in demand in our region and additionally have the capacity to connect many more that can access our network. 

FAQs

NZ COVID-19 Protection framework – Tuatahi First Fibre Protocols

Our commitment to you:

  • Ensure our staff stay home if sick or unwell with cold or flu-like symptoms.
  • Continue to maintain hand and equipment hygiene practices for all site visits and field activities.
  • Ensure our customers are aware of our health and safety protocols, and where to find additional information.
  • Ensure personal protective equipment (PPE) is worn when connecting a high-risk/vulnerable customer and limit personal contact.
  • Equip our technicians with face masks and additional protective gear including but not limited to gloves, protective clothing and respiratory protection as per Ministry of Health guidelines.
  • When a technician is scheduled to enter a customer’s home or business, we will complete health status checks with our customer at the time of booking and on the day of the appointment.
  • Our team will complete a site risk assessment, to determine any further safety and operational controls needed on the day of a customer’s appointment.

Your cooperation is needed:

  • If your appointment involves a technician entering your home or business, they will be asking you a series of health and safety questions prior to their arrival to ensure we keep our people and our community safe.

Our commitment to you:

  • Ensure our staff stay home if sick or unwell with cold or flu-like symptoms.
  • Have stand down periods for our staff following ill-health due to flu like symptoms.
  • Strict hand and equipment hygiene practices for all site visits and field activities.
  • Ensure customers are aware of our Health and Safety protocols, and where to find additional information.
  • No direct or close contact with customers where possible.
  • Ensure our technicians wear face masks for all interactions with customers. They will be equipped with additional protective gear including but not limited to protective clothing and respiratory protection as per Ministry of Health guidelines – such as when connecting a high-risk/vulnerable customer.
  • Ensure 1m physical distancing for all site visits and field activities.
  • When a technician is scheduled to enter a customer’s home or business, we will complete health status checks with our customer at the time of booking and on the day of the appointment.
  • Our team will complete a site risk assessment, to determine any further safety and operational controls needed on the day of a customer’s appointment.

Your cooperation is needed:

  • If your appointment involves a technician entering your home or business, they will be asking you a series of health and safety questions prior to their arrival to ensure we keep our people and our community safe.
  • Please assist us by maintaining 1m physical distancing. 
  • We ask that all customers wear a face mask, or isolate in another room, when a technician is working inside your premise.
  • We appreciate your understanding if your appointment needs to be rescheduled. The decision for our technicians to put their health, and that of our community, first is one that we stand by.

Our commitment to you:

  • Ensure our staff stay home if sick or unwell with cold or flu-like symptoms.
  • Have stand down periods for our staff following ill-health due to flu like symptoms.
  • Strict hand and equipment hygiene practices for all site visits and field activities.
  • Ensure 2m physical distancing for all site visits and field activities.
  • No direct contact with customers where possible.
  • For all interactions with customers, we will ensure our technicians wear face masks, and additional protective gear including but not limited to protective clothing and respiratory protection as per Ministry of Health guidelines.
  • When a technician is scheduled to enter a customer’s home or business, we will complete health status checks with our customer at the time of booking and on the day of the appointment.
  • Our team will complete a site risk assessment, to determine any further safety and operational controls needed on the day of a customer’s appointment.

Your cooperation is needed:

  • If your appointment involves a technician entering your home or business, they will be asking you a series of health and safety questions prior to their arrival to ensure we keep our people and our community safe.
  • We ask that all customers wear a face mask, or isolate in another room, when a technician is working inside your premise.
  • We might ask you to open at least one window in the room to allow for natural ventilation
  • Please assist us in ensuring 2m physical distancing. 
  • Where agreed health and safety protocols cannot be met, or upon your request, appointments may be rescheduled. We appreciate your understanding - the decision for our technicians to put their health, and that of our community, first is one that we stand by.